Frequently Asked Questions
Everything you need to know about Coco's premium beauty experience.
Are Coco beauty products cruelty-free and vegan?
Yes, we are committed to ethical beauty. All Coco products are 100% cruelty-free and the majority of our range is vegan-friendly. Please check the individual product pages for specific ingredient certifications.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for 1-2 day delivery.
What is your return policy for opened skincare items?
We offer a 30-day satisfaction guarantee. If a product doesn't suit your skin type, you can return it for a full refund or store credit, even if it has been lightly used.
Do you offer international shipping?
Currently, Coco ships to the United States, Canada, and the UK. We are working diligently to expand our shipping zones to more countries soon.
How can I track my package?
Once your order is processed, you will receive a shipping confirmation email containing a tracking number and a link to monitor your delivery status in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay.